Your Cart
First Saudi Echosystem supporting all the middle east.

Privacy Policy


·  Thanks for your trust in the store “eMatj.com” and Zad Commercial Global Company.

·  When you use our services, you trust our store and you make us responsible for protecting your data. We realize the volume of this responsibility. We seriously work for protecting your data and we give you the control over it according to the practices of  this policy.

· This privacy policy aims at helping you to understand what data is that we collect and process in relation to you, the reasons for collecting and processing it, its limits, the limits of sharing it, the standards of disclosing it and the method of updating and deleting it.

This policy should be carefully read before using the application and the policy includes the following terms:

Section 1: Definitions

Section 2: Protection of Your Data

Section 3: Data We Collect About You

Section 4: Obligations of Sellers and Customers

Section 5: Cookies Policy

Section 6: Limits of Using Your Data

Section 7: Sharing Data of Customers

Section 8: Disclosure of Your Data

Section 9: Modifications

Section 10: Contacting us

Section 1: Definitions

In this policy unless otherwise required by the context, the following terms shall have the meanings referred to.

“eMatj.com”, The “Store”, “We”, “First Person Pronoun” or “Possessive Pronoun” refers to the site: “eMatj.com” and Zad Commercial Global Company in Kingdom of Saudi Arabia.

“User”, “You” or "Your” refers to the person visiting, using or registering membership in the store.

“Seller” refers to each person registering in the store and offering their products for sale via the store.

“Customer” refers to each person, institution or company giving the purchase order of products offered for sale via the store.

“Products” refers to the products offered for sale via the site and they include (men’s, women’s, girls’ and boys’ wear, shoes, jewellery, accessories, underwear, bags and perfumes) and other products available via the store.

“Policy” shall refer to this document as well as the terms and conditions contained herein.

“Data” shall refer to the data collected about the user or the data he provides to us or the data collected about the devices he uses while communicating with the store or the data connected with visiting and using the store.

Section 2: Protection of Your Data

(1) The store undertakes to keep your banking or personal data for the period of time required by the nature of the transaction you are doing via the store.

(2) The store undertakes not to deal with your personal data for purposes not authorized or permitted in return for a fee or not with any other body except in case this is required from us or permitted under the relevant laws and instructions or with a prior written consent from the user to whom the information is related.

(3) The store undertakes to keep the records containing the personal data of the user or any records of online communications in our charge or under our control or with our agents or employees.

(4) The store undertakes to take the reasonale steps for ensuring that the user’s personal data and the relevant records are safely protected in a proportionate way in relation to their importance.

(5) You know and agree that the internet isn’t a safe means and the confidentiality of your personal data can’t be fully ensured.

(6) We on our part undertake within the limits legally permitted not to uncover your confidential data and not to use it in a way that conflicts with your right to privacy.

(7) We undertake not to circulate your data and not to sell it to third parties.

Section 3: Data We Collect About You

We might collect and process the following data about you:

(1) Data you provide us with while registering in the store “eMatj.com” such as the name, phone No, e-mail and address.

(2) Data you provide us with due to your entry with us into a sale agreement such as the address in which you reside, your full name, your ID No and other data necessary for the shipment.

(3) The data you provide to us in refundability or exchange requests and the data of payment in connection with the recovery of the price of products or the payment of the price differences.

(4) The data you might provide us with while providing the services or at any time including but not limited to the nationality, address, the bank account No, credit card No or the other data we ask you to provide.

(5) Data you provide us with when you enter a competition or promotion sponsored by the store.

(6) Data you provide us with when you report a problem in the store.

(7) The data you provide us with upon the occurrence of a problem related to the process of online payment of the amounts you must pay.

(8) Data you provide us with when you communicate with us or the customer service for any reason.

(9) Data you provide us with when you evaluate the services you received via the store.

(10) The data we see to be necessary for ascertaining your identity or ascertaining the validity and legality of any operations you carry out via the site including a photo copy of your passport or ID card.

Section 4: Obligations of Sellers and Customers

(1) The customer knows and agrees that the store controls only the data collected by itself or providing by the customer to us and we have no control over any data provided by the customer to the sellers. Thus, the customer shall be bound not to disclose any unnecessary personal data to the sellers for the provision of services. Also, the customer shall be liable for providing directly any data to the sellers without any legal or joint liability of the store.

(2) The sellers shall be bound to keep all the data obtained from the customers whether through us or the customers themselves and the seller acknowledges not to exploit this data in relation to any sale, communication, direct or indirect or any exploitation of data whatsoever without having the consent of the customer who owns the data. In case of the breach by the seller of these obligations, he shall incur all the liability, claims and compensations without our liability.

Section 5: Cookies Policy

Cookies are text files stored on your p.c when visiting some pages of the web. These files will not cause harm to your p.c. They are used as follows:

(1) Cookies are used for the purpose of providing information for example in the store “eMatj.com”, some cookies help us to specify the errors and to fix them.

(2) Some cookies help us to remember the pages and models you watch when you visit our store.

(3) Cookies aim at improving the trial of the store “eMatj.com” every time you visit it.

(4) There are cookies of pages published via our store and they don’t belong to us such as the content of the movie belonging to the site Youtube.com and you know and agree that we don’t control the cookies of such sites and you have to enter these sites and have access to the policies they follow.

(5) You can change the favorites of the cookies through entering the settings of your browser and choosing the suitable ones for you.

Section 6: Limits of Using Your Data

We are always bound by protecting your privacy. Consequently, we use your personal data for the following purposes:

(1) Enabling you to use our services in the best way and providing always the best to you.

(2) Creating your account or your personal file through which we communicate with us via the store.

(3) Processing the data you provide via our services such checking your e-mail or that your phone No is active, fit for use and owned by you.

(4) Delivering products to you and communicating with you to specify your place of residence and following this act up until it is finished.

(5) Communicating within the limits of our policy of refundability and processing your refundability request as well as replying it.

(6) Receiving your questions, complaints and inquiries as well as replying them.

(7) Receiving your comments and assessment of the service you received via our store as well as replying them.

(8) Processing your answers to the questionnaires offered via the store.

(9) Providing you with the information about services and products you order via our store.

(10) Providing you with the information about products we think you are interested in including our special offers.

(11) For the purposes of internal work such as improving our services.

(12) For allocating the content, recommendations and advertisements we offer or offered by third parties to you whether in relation to the services or in any other place on the internet.

(13) Communicating with you in relation to the governmental contacts according to our discretion in view of the changes of the privacy policy, the conditions of use or any of our other policies.

(14) For complying with the regulatory and legal obligations.

(15) For the purposes revealed at the time of providing of your information with your agreement and according to this privacy policy.

Section 7: Sharing Data of Customers

We share some data of the customers with the sellers registered in the store to enable the seller to deliver the products to the customers as well as the follow-up of the shipment and delivery process. Also, we might share your data with the electronic payment bodies for authenticating the electronic payment process you carry out through us and for securing it in addition to returning the funds to you.

Section 8: Disclosure of Your Data

(1) You shall entitle us to allow our employees to deal with your personal data within the limits of providing the services.

(2) We may disclose your personal data to any member of our group which means our subsidiaries and our institutions.

(3) We might reveal your personal data to third parties when:

- We sell the assets of our institution or upon the entry of partners with us, we hence reveal your data to the customer or the new partner.

- The bodies share with us the provisions of services for the protection from the credit risks, deceptions and online hacking.

- In case we are required to disclose your personal data or to share it for the protection of the rights and property or the safety of EMatj.com, our employees or others.

(4) We might reveal your personal data in compliance with legal or contractual obligations in the following cases:

- In case we are required to disclose your personal data or to share it in compliance with any legal obligation or for the imposition or application of our terms and conditions or any other agreement.

- In case of rendering a judicial decision or order by the various judicial competent bodies that bind on us.

- In case of issuing a decision by the public authorities that bind on us.

Section 9: Modifications

(1) We shall be entitled to modify our privacy policy at anytime and we shall publish a general notice of the new modifications via the store. Also, we shall update “date of last update” at the top of this document.

(2) Your continuity of using the store after updating this policy shall be deemed to be an express consent by you to these modifications and a legal acceptance of the new practices and terms.

(3) In case you don’t agree on the new modifications and updates, you must immediately suspend the use of the store.

(4) You should have access to the privacy policy from time to another in relation to its terms and updates.

Section 10: Contacting us

You can contact us at anytime via, E-mail Address: [email protected]