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Return Policy

There are a number of specific situations where the product can not be returned which is as follows:

1) When the return request is submitted after the specified time, which is 15 days from the date of receipt.

2) When you use the product, when it is damaged, or when it is not in the same condition that you received it.

3) Specific products such as underwear, socks, free clothing, etc.

4) Damaged products covered by the manufacturer's warranty.

5) Consumable products have been used or installed.

6) Products were tampered with or removed serial numbers.

7) Products without price tags, stickers, original cover, or lack of accessories.

8) Breakable products


The item is different from the required goods

In the beginning, we apologize for this unintended error. In this case, you can communicate with the seller or with the site and then return the item in the same condition and packaging, which you received and sent to us.

As soon as we receive the item, we will immediately initiate the replacement or refund procedure

You can return the item that you no longer want to buy. We understand the buyer's right to get exactly what he wants from the goods he wants, as well as his right to give up his opinion about buying a commodity. In this case, all you have to do is contact us to cancel your order and we will refund you your full money

If you have received the item, you will be able to return it within 15 days from the date you received it provided that the item is not:

1) are included in the list of goods that can not be returned

2) Item is not included with the card showing that this item can not be returned

3) that the item is returned in the same condition that it received with its cover.


Restoring your other clothing and accessories:

You may return any of the clothes or accessories that you have purchased within 14 days of receiving them, provided that they are in the same condition that you received them and inside their box.

1) are included in the list of goods that can not be returned

2) Item is not included with the card showing that this item can not be returned

3) that the item is returned in the same condition that it received with its cover.


The goods that you can not return are:

1) All goods clearly showing that this item can not be returned.

2) When the seller's remarks about the item are clear that the item can not be returned after the sale

3) All goods falling under the following categories:

 - underwear

 - Langeri

-  Socks

- Swimwear

- Cosmetics and perfumes

- In addition to all consumer goods listed in consumer rights with respect to the return of goods sold.


The time the freight forwarder will take to receive and deliver the goods:

Under normal circumstances, the shipping broker will contact you within seven to ten working days from the date you request the return of the item, but sometimes, it may take up to two weeks for the shipping service provider to receive the item from you.


Restoring money on my credit card?

Refunds are made very quickly and smoothly after the item is received. If you have paid for the item through one of the different electronic means (such as credit cards etc) or cash, then the money will be returned directly to your card. The time you receive money varies from person to person depending on your bank's requirements, sometimes it takes months to recover your money.


Refund of cash in cash?

Refunds are made very quickly and smoothly after the item is received. If you pay the price of the item in cash when you receive it or through, the amount paid will be transferred to a credit that will be added to your IMATAGE account