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Return Policy

(1) The store entitles the customer to apply for the refundability or exchangeability of products within 7 days from the date of receiving the product from the store.

(2) The store accepts the refundability or exchangeability of products in case of satisfying the following conditions only:

1. The non-use by the customer of products or not opening them or getting any benefit from them.

2. Not damaging the products or causing any defects to them after receiving them from the shipping company.

3. Not damaging the packs or package of products or the loss of the complementary parts of products.

4. The customer keeps the sale invoice and to deliver it to the shipping company or at the place of the seller institution.

(3) The store “eMatj.com” shall not accept the refundability or exchange of the products in the following cases:

1. The refundability or exchange request has been submitted after the elapse of 7 days from the date of receiving the product.

2. The products have been used, installed, damaged or benefited from or in case the products are not in the condition received by the customer.

3. The store shall not accept the refundability of some products such as (underwear, socks and stockings, free clothes, ….etc) and any other products whose return affects the health of customers such as contagions diseases or the spread of infections.

4. The damaged products covered by the warranty of the manufacturing company.

5. Products recklessly dealt with or whose serial numbers have been removed.

6. Products without price labels, stickers or the original cover or the inexistence of their accessories.

7. Fragile products.

8. Any exchange or refundability requests in contravention of the provision of paragraph “2” of this section.

(4) In case of refundability or exchangeability due to a defect of the product, the store examines the product and in case it is proved that the defect is due to the product, the store shall incur the costs of refundability, the shipment exchangeability of the product.

(5) In case of refundability or exchangeability due to the customer and not to a defect of the product, the customer shall incur all the costs of refundability, the shipment exchangeability of the product.

(6) In case of the refusal by the store of the refundability or exchangeability of the product request provided by the customer and the refusal by the customer of receiving the product once more, the store shall be entitled to get rid of these products after the lapse of 15 days from the date of the customer’s refusal.

(7) In case of accepting refundability request, the store shall return the price of the product to the customer within 15 business days from the date of accepting the refundability request and the price of the product shall be returned in the same method in which payment was made.

(8) In case of accepting the exchange request, the difference between the price of the product that is exchanged and the price of the new product shall be observed. In case the price of the new product that is selected by the customer is lower than the price of the product that is exchanged, the store shall return the price difference within 15 business days in the same method of payment. But in case the price of the new product that is selected by the customer in bigger than the product that is exchanged, the customer shall pay the price difference to the store in the methods of payment approved by us.